Jamf Challenge – December ‘07

Q. Describe the process you would go through to enable a JSS user to add printers, reset passwords, and remotely observe a Casper managed workstation, but only if the end user allows them to.

1. Login to the JSS
2. Go to the Admin tab and click Accounts
3. Find the appropriate user and click Edit Account
4. Click the Privileges tab
5. Make the Setting changes
   1. Under the Casper Remote Privileges Section check
      1. Map Printers Remotely
      2. Reset Passwords Remotely
   2. Under the VNC Privileges Section check
      1. Observe Remote Computers
6. Click Save User
7. Now that your task is complete, you may log out of the JSS by clicking the “Log Out” button.

Jamf Challenge – November ‘07

Q: With Apple’s release of Mac OS X 10.4.10, many users were confronted with a large number of question marks in their docks. Using the Casper Suite, what is the easiest way to fix this problem?

A: The Casper Suite gives you a quick fix to this issue by running the following UNIX Command using a Policy or the Casper Remote window: /usr/sbin/jamf fixDocks
The JAMF binary goes through every Dock plist file on the computer and forces it to redraw the icons so that they show up properly.